Requesting a new department list
Request a departmental list if one is not already created. If you need to add a new directory or administrator this can be done from Service Now
Instructions:
- You will want to go to this form in Service Now
- In the first dropdown under “I am seeking assistance with” select (Web directory and profiles)
- In the next dropdown select (add, update or remove a department)
- Note: If you need access to the list this can be done at the same time. In the additional details section make sure to add the email addresses of those you want to be department admins.
- Under action click add.
- Note: Once the department list is created, reach out to the KE Web Services Team with your department ID to have the list added to your website. You can find this ID (if not provided to you) by logging in to your list and choosing the View tab, the Web Directory Department ID is the first item listed.
Requesting access to a department list
If you do not have access to the department list you will need to request access through Service Now. If you are managing multiple departments/website you can request these all at once.
Instructions:
- Go to this form in Service Now
- In the first dropdown under “I am seeking assistance with” select (Web directory and profiles)
- In the next dropdown select (request for department administrator access)
- In the last field put the department names that you would like access to.
How to manage your department list
Once you have access to your department list you can begin to manage the people within your list. Students may not be added to departmental lists unless they are paid employees, e.g., student workers, graduate assistants, etc. Note: It may take a day or two to see the changes reflected on your website.